Terms and Conditions

1. Interpretation

In the following Terms and Conditions (Terms ), the words and phrases shall have the following meanings:


1.1  ”Buyer” means the individual or company that purchases physical or digital goods from the company;


1.2  ”The Company” means ”Ultra Online”, “UltraOnline” and “ultraonlineeu.com”, which may be interchangeable in this document. All the names mean Ultra Online;


1.3  “Contract” means the contract between ”The Company” and the “Buyer” which will be represented by these Terms;


1.4  “Goods” means the agreed upon goods, supplied or provided by “The Company” to the “Buyer”;


1.5  ”Place of Delivery” means the delivery destination of the “Goods”.

 A reference to a statute includes all rules and regulations made pursuant to such statute and, unless otherwise specified, the provisions of any statute or regulation or rule which amends, supplements or supersedes any such statute or any such regulation or rule.


2. Privacy

2.1 Our Privacy Policy can be found by this LINK. This is the policy that will govern all visits to ultraonlineeu.com. Please click the link to find out more.


3. Electronic Communications

3.1 When you visit ultraonlineeu.com or communicate with us electronically, you agree to receive our communications electronically. As such we will update you through means of e-mail and/or posting on the websites. Such updates will satisfy the requirement of communications in writing.


4. Copyright and Database Rights

4.1 All content on the website including text, graphics, logos, images, digital downloads, audio sound clips, icons, and software are all property of Ultra Online.

4.2 You may not collect any property of Ultra Online, either manually, using a system or a tool, is strictly prohibited without consent from Ultra Online. Copying our information and generating a database or collection of our data is deemed an offense.

4.3 Our website and content is protected under Copyright and you may not use our content unless written consent is provided to you by Ultra Online themselves.

4.4 Ultra Online respects intellectual property of others. If there has been an infringement of copyright, please send us a message and we will help to make a change. 


5. Trademarks

5.1 Trademarks on ultraonlineeu.com that are not owned by Ultra Online are property of their respective owners. There may or may not be any affiliation connected to them.


6. Licence for website access

6.1 The Website is provided to you strictly for the use of browsing and making a purchase from the website. Any access of the website that attempts to modify, change or in any way frame our content differently, is strictly prohibited.

6.2 In no way or manner, may our logo or our copyrighted content by reproduced or displayed without our consent.

6.3 If there are any signs of such behaviour, Ultra Online reserves all rights to take action against the offender.


7. Use of the Site, ultraonlineeu.com

7.1 To ensure that our website experience is reliable and safe, there will be maintenance that will take place. Maintenance will affect the accessibility and/or speed. We will take every step possible to ensure that this will occur as seldom and as short as possible in order to provide a more seamless experience to you. However, when required we must do so to ensure safety and reliability of customer’s information and experience.

7.2 You agree that all electronic communications sent from you and your computer, is your responsibility and all uses of the website are for lawful purposes only.

7.3 You must not share, post, upload or submit any content or material that is illegal, offensive, abusive, indecent, obscene political opinionizing, solicitate commercials. It also must not breach copyright, trademarks or contain malware or viruses.

8. Your Account

8.1 Your account and password is to be protected by you. You agree to take the steps required to ensure the safety of this access. If a breach or a leak is known to you, you are also responsible to immediately advise Ultra Online so that we may take protective measures to ensure your account is not stolen or appropriated.

8.2 You must ensure that the content and details of your account are up to date and correct. You may update your profile at your convenience through My Account section.

8.3 Ultra Online reserves the right to terminate accounts at their own discretion with no warning, as well as to cancel and refund any pending orders.


9. Site Content and User Comments

9.1 Ultra Online will do all that we can to ensure that the information on the website is up to date and correct. However, there may be times that omissions, inaccuracies or mistakes may occur. Ultra Online reserves the right to amend the content in such situations.

9.2 Ultra Online will do all that we can to ensure the photos and images to display our goods will be as accurate as possible. However, difference caused by photo context, colour variations in monitors will change the color shown on the photo. We cannot guarantee it will be exactly the same.

9.3 Ultra Online will act on a “takedown upon notified” statute. As Ultra Online list an extensive list of items, it is very likely that there is incorrect content in large amounts of text such as product descriptions. At times, this content sourced externally, will have offensive phrasing that we will comply and remove upon notified.

9.4 All content that you submit to us, unless otherwise indicated, you agree to grant Ultra Online, the nonexclusive and royalty free rights to reproduce, modify, publish, and distribute the content throughout any media globally. You also grant Ultra Online the ability to link you to the content submitted.

9.5 Rights to content submitted by you can be reserved by you if the content is accurate and does not breach any of our Terms. You agree to indemnify Ultra Online if content that you submitted was found to be unlawful or a breach of these Terms or Terms of external parties.


10. Our Contract

10.1 Your contract is with Ultra Online. The Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).

10.2 The order you place is an offer for Ultra Online to source and deliver the purchased goods. Upon a successful order we will send you an Order Confirmation. This Order Confirmation will not be an acceptance of the offer on our behalf. The acceptance will take place upon the Dispatch email being sent the customer.

10.3 There are times where we are unable to deliver on your order and offer. As such we will abide by our Cancellation Policy and return you the payment made accordingly. For more information please read our Cancellation Policy.


10.4 In the case where an incorrect price was listed, Ultra Online reserves the right to cancel the order and refund you the amount accordingly.


10.5 All orders are fulfilled with the assumption that these Terms have been completely ready, understood. If there are any questions, they must be raised before the purchase is made.


11. Product Description and Information

11.1 We strive on a best effort basis to ensure displayed product description and or information is correct, other information on other sections of the website may not be update to date, current or error free.

11.2 The packaging or boxing of the product may be slightly differently than how it is described or depicted on the website.

11.3 Any information displayed on the website is solely for reference purpose only. To ensure you order the correct product, we encourage you to verify the description and/or specification also from other sources.

11.4 In the event that you are not satisfied and need to return the product, you may refer to our cancellation and return policy for the actual process and procedure.



12. Product Pricing & Product Availability

12.1 The availability of the product can be found in the content of the product page. The product page should contain the most up to date stock status of the product. Most of the products are in stock most of the time but sometimes they do run out due to unpredictable or unexpected events. In case the products you ordered is out of stock, you as a customer will be notified by email and a refund will be issued in the event you have already made a payment. Please take note that the dispatch date displayed on the website is a rough estimation and should be used for reference only.

12.2 The price of an item is subject to change at our discretion but remains locked when you make the purchase. We strive to maintain our product prices to be as accurate as possible but due to a high number of inventory, some item at times may not be correctly priced. To avoid pricing issues, we further verify the price again when the order is dispatched. In the scenario the product you paid for has a lower price, you will be charged the lower price and deliver you the order. However, if the correct price is higher than the purchase price, we will offer two options: 1) make a payment with the correct price 2) cancel the order and receive refund. If we do not hear back on your preference after our outreach in resolving the matter in an allotted the time, we reserve the right to proceed directly with the second option which is to cancel the order and issue refund.


13. Payment

13.1 All the product prices, coupon amount as well as shipping cost displayed on the website are denominated in EURO.

13.2 The customer must make the payment in full prior to receiving the order.

13.3 The customer can opt for preferred payment methods set out by Ultra Online. The customer must abide with the terms and conditions set forth by the payment method in use.

13.4 Ultra Online has partnered with multiple payment gateways and offer a diverse list of choice to the customer. The complete list of the payment methods can be seen on our Payments page.


14. Shipping Information

14.1 Any order placed will be shipped to the address specified by the customer during the order process.

14.2 Any specified delivery time displayed on the website is for reference only. Ultra Online cannot guarantee order delivery time. If any delay or loss occurs, Ultra Online should not be held liable for direct or consequential, economic or loss of profits whether the cause is direct or indirect. The customer may not be able to terminate or rescind the contract due to any delivery delay or loss.

14.3 Any extraordinary, involuntary and unforeseeable circumstances such as natural disasters, fire or water accidents, failure of computer systems, network, machinery, equipment, strikes and lockups, materials shortage, energy transportation as well as custom checks that can cause delivery delays or loss, Ultra Online shall not be held liable or responsible for such delivery delay or loss whether direct or consequential, economic or loss of profits or otherwise, arising directly or indirectly out of any delay or loss in the order delivery.

14.4 In the event the customer did not receive the package, if the order is returned to Ultra Online, Ultra Online reserves the right to resell the product on a best off basis (net of stocking and marketing cost) account to the buyer for the excess over the price under the Contract provided the price has been paid in cleared funds in full or charge the buyer for any shortfall below the price under the Contract; or terminate the Contract and claim damages.

14.5 Ultra Online is not responsible for the aforementioned liability or any dispute arisen with regards to the delivery of goods. Nevertheless, we will do our utmost to assist you in any event that you need to contact the courier to resolve a matter.

*If you are in receipt of a damaged or tampered parcel, you have to notify us within 48 hours of receipt. After this time, we will deem you to have received the parcel in good working condition and therefore we regret that all claims will not be proceeded thereof.


15. Return, Refund and Cancellation Policy

15.1 If the order is still in the processing status, the customer can request to cancel the order.

15.2 When the package is delivered, customer can opt to return the product following the 30 days return policy.

15.3 Customers are encouraged or reminded to review the Return & Refund Policy, when making an order at ultraonlineeu.com.


16. Warranty

16.1 All products include a 12 months warranty covered by Ultra Online.

16.2 The Ultra Online product warranty covers the product parts according to manufacturer's specifications for the period as stated above from the invoiced date

16.3 All warranty information and details can be found on the Warranty Policy page.



17. Import, VAT & Customs

17.1 To ensure a better customer buying experience, custom clearance is handled by Ultra Online. You automatically authorise Ultra Online to make arrangements with customs on your behalf when you place order at Ultra Online. As the products are imported from oversea, it is easier for Ultra Online to manage this process. Ultra Online also utilizes reliable local courier companies to quickly deliver the order to your doorstep. With all the ease and convenience, the prices displayed on the website are final. There are no hidden charges and customs delay is reduced.

17.2 After 3 months of receiving the goods and clearing customs, Ultra Online will not be held responsible for any custom related fees. Once the goods have arrived for 3 months and customs are cleared, Ultra Online will not bear any further responsibilities or be held liable for any other custom related fees.


18. Losses and Limitation of Liability

18.1 The liability of Ultra Online as stated in the contract, tort or otherwise arising out of the subject matter of the Contract shall not be amounted to more than the total value of the goods delivered under the contract terms.

18.2 Ultra Online will not be held liable or responsible for any losses you suffer as a consequence of us breaching the conditions if the losses were reasonably foreseeable to both you and us when you started using the website, or a contract for the sale of goods by us to you was formed. We do not take any responsibility and we are not liable for any damage caused through use of products or services purchased through this website, be it indirect, special, incidental or consequential damages (including but not limited to damages for loss of business, loss of profits, interruption or the like).

18.3 Ultra Online assumes no liability as a website and is not to be held responsible for any loss, damage, expense or delay of any kind arising from your use of this website or from any form of communication with Ultra Online, or from any information, content, materials, products, (including software) or services included on or otherwise made available to you through Ultra Online.


19. Governing Law and Jurisdiction

19.1 To the extent that any part of these terms of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part shall to that extent be severed from the remaining terms all of which shall remain in full force and effect as permitted by law.

19.2 By using and buying from this website, you agree that the Hong Kong Special Administrative Region laws, without regard to principles of conflict of laws, will govern these Terms and Conditions, and any other applicable policies or dispute of any sort that might arise between you and Ultra Online or its affiliates.


20. Alteration of Service or Amendments to the Conditions


20.1 Ultra Online reserves the right at our discretion at any time to make changes to the website, polices, terms and conditions. If you use our website or place order at Ultra Online, you are subject to our policies and conditions and must abide with our terms and conditions unless the policy change is made by law or government authority (in this case, the policy may also apply to your previous orders). If any of these conditions are deemed to be invalid, void or any other reasons that cannot be enforced, then that condition can be severed and not impact the validity and enforceability of other conditions.



21. Waiver

21.1 If these conditions are breached and there's no action taken by us, we still reserved the right to apply to other situations where the same conditions are breached.


22. Children

22.1 Ultra Online does not sell products to anybody that is under 18 years old. The website may contain children products but they are intended for adults only. Please be noted that a parent or guardian will have to be involved if you are under 18 years old.


22. Our Company Information

Ultra Online
Unit A,
2/F, Hung To Centre,
94-96 How Ming Street,
Kwun Tong, Kowloon,
Hong Kong

For all inquiries, please email [email protected]