1. Who are we?

Ultra Online is an online retailer that specializes in the latest electronics such as smartphones, tablets, smart gear, cameras & lens, drones, home appliances and audio accessories, etc.

 

2. What are our operating hours?

We operate from Monday to Friday 10am to 7pm GMT+8 (except holidays). You may find more details in our Contact Us page.

 

3. What payment methods are available at Ultra Online?

We are now only accepting payments via PayPal

 

4. How long does it take for my order to arrive after placing it?

Mostly, the orders will be delivered in 6 – 10 business days.

* For any delays caused by couriers, information errors, changes to orders or bad weather, we’re not liable or held responsible after dispatch.

 

5. How can I track my order?

You will be given a tracking number once your order has been dispatched from our warehouse.

 

6. Can I place an order by phone?

We currently do not accept orders through phone calls. All orders must be placed through our online system.

 

7. Where do you ship?

We currently offer shipping to the Bulgaria, Canada, Croatia, Czech Republic, Denmark, Finland, Hungary, Ireland, Jersey, Latvia, Lithuania, New Zealand, Portugal, Romania, Slovakia, Slovenia, Sweden and United Kingdom. Please note that for shipping to remote areas, additional shipping costs are charged by our courier company. This charge is subjected to be paid by you and is calculated and included in the Checkout page.

For any purchase outside the above countries, please place your order in :

Germany : www.ultraonlinede.com

France : www.ultraonlinefr.com

Spain : www.ultraonlinees.com

Italy : www.ultraonlineit.com

If the shipped country you chose is not included above, please contact our customer service for further support.

 

8. What is a Remote Area? How do I know if my shipping address is within a "Remote Area"?

An additional shipping cost will be charged by our courier partners for deliveries that they deem to be remote. This additional cost will be added as a shipping surcharge in your checkout amount. You can visit our Shipping & Insurance page to check whether your delivery address is regarded as a remote area.

 

9. Do you have warranty on products bought from Ultra Online?

We offer product warranty on selected categories and the length of the warranty period will be different for different categories. You can find further details in our Warranty Policy page.

 

10. Are my orders refundable?

We only accept refund requests if you are within the refund time window and have met our terms and conditions. You can find more in-depth information in our Return & Refund Policy page.

11. What should I do if I no longer want the product?

We offer a 30-day money back guarantee if you meet certain conditions. You can find out whether you are eligible for product return in our Return & Refund Policy page.

 

12.What if I have issues with my order?

You can contact us via email ([email protected]) or submit a ticket. We usually respond within 24-72 hours on regular business days.